1. How do I place my order?
Go to “Cookies Shop” on the top orange menu bar. Click on “Add to Cart” at the desired cookies flavour. A circle will be rotating as the order is being placed to the cart. After the tick signed is shown, proceed to add other orders if required. Then click on the CART ICON on the most right hand side on the orange menu bar. Confirm your quantity and packaging type (if required) and click on “Proceed to Checkout” with your details.
2. How far in advance should I place my order ?
Orders will normally be processed within 3 to 5 working days after confirmation. However, depends on the volume of orders, collection could be earlier than 3 working days or later than 5 working days. When this happens, notifications will be sent to buyer accordingly.
3. Is there a minimum order for the cookies ?
Yes, there is. 100 grams for the standard cookies order and 500 grams for Mix N Match.
4. Can I make changes/modifications to the order after they are submitted ?
If you need to make changes to your orders already submitted, please email to chunkycooky@gmail.com, stating clearly your name, contact details, wrong order submitted and the intended correct order.
5. If I have an urgent order that is needed in less than 3 working days, what should I do ?
Please email your order separately to chunkycooky@gmail.com. Depending on your volume of order, we will advise accordingly whether earlier collection is available.
6. Is delivery options available ?
I am sorry that our current operations are only available for self collection, namely at City Hall MRT, Raffles Place MRT, Tanjong Pagar MRT and Bedok MRT, from Mondays-Fridays only. We will update our delivery/collection options again when there is a need.
7. What are the collection timings ?
Notifications via sms/whatsapp will be sent to the buyer to arrange a mutually agreed timing for collection at the selected MRT station.
8. What are the modes of payment ?
Payment can be done through bank transfer, paypal and by cash upon delivery. However, please note that pre-payment is required for orders above S$20 in a single/combined orders. In such cases, we will email/SMS you with our bank details for the funds transfer upon confirmation of order. Orders will be proceeded only upon receipt of payment.